Clients can be referred or self refer.

If a client self refers then they need to be on benefits on a low income. They are assessed and then placed into two categories.

Category A

Crisis – Moving into empty accommodation. This is where they then have access to the support centre.

Category B

Non Crisis – For those on benefits who have been in their homes for over a year can receive 20% off furniture in our furniture shop. Customers must show proof of benefits before they can receive this discount.


Agencies can refer to CCA on behalf of their clients.

A – The agency pays

B – The agency refers them to us and they register to become our client and pay for items themselves.